Privacy policy
Privacy Policy
Last updated: 2026-05-21
This Privacy Policy describes how Ivelora (ivelora.com, "we") collects, uses, and discloses your personal information when you visit our store or make a purchase.
Information we collect
- Order information: name, email, billing and shipping address, payment information (processed by our payment provider, not stored by us), phone number, and items purchased
- Device and browsing information: IP address, browser type, time zone, cookies, and pages viewed — collected automatically when you visit our site
- Communications: messages you send us via email or contact form
How we use it
- To fulfill your orders (process payments, arrange shipping, send order updates)
- To communicate with you about your account, orders, and any issues
- To improve and optimize our store
- To detect and prevent fraud
- To send marketing emails — only if you opted in, and you can unsubscribe at any time
Who we share it with
- Shopify — our ecommerce platform
- Payment processors (Shopify Payments and PayPal) — to process your payments
- Shipping providers — to deliver your order
- Analytics providers (Google Analytics, Meta Pixel, TikTok Pixel) — for traffic and conversion measurement
- Law enforcement — only when legally required
Your rights
If you are a resident of the EU, UK, or California, you have rights to access, correct, or delete the personal information we hold about you. To exercise these rights, email hello@ivelora.com.
You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email.
Cookies
We use cookies for cart functionality, analytics, and ad measurement. You can disable cookies in your browser settings, though some site features may not work properly without them.
Data retention
We retain order information for as long as needed to fulfill the order and comply with our legal obligations (typically 7 years for tax records).
Contact
Questions about this policy? Email hello@ivelora.com.