Refund policy
Refund & Return Policy
Our 30-day guarantee
You have 30 days from the day your order is delivered. If you are not happy with it — for any reason at all — email us at hello@ivelora.com with your order number and we refund you in full.
No return needed
You do not have to ship anything back to us. Return postage from the US costs more than the item is worth to us, so we would rather you keep it, pass it to a friend, or donate it to a shelter.
There is no form to fill in, and we will not ask you to justify the request.
What we need from you
Your order number. That is all.
If the item arrived damaged or different from the listing, a photo helps us raise it with our supplier — but it is never a condition of your refund.
Refund process
- Email us your order number
- We reply within 24 hours
- We issue the refund to your original payment method
Prefer a replacement?
If you would rather have a new one than your money back, say so in the email and we ship a replacement at no cost. You keep the original either way.
Refund timing
Refunds go back to the original payment method. Depending on your bank or card issuer, the funds may take 5-10 business days to appear after we process the refund on our side.
Questions
Email hello@ivelora.com and a person will answer.